Vision and Values
The Carmen Media Group commitment to our customers is to consistently deliver a great entertaining gaming and betting experience, supported by the most exciting promotions within the security of the fairest and highest regulated environment.
To that end we pledge the following:
» To give you the best playing and betting experience.
All our casinos and poker rooms, apart from The Gaming Club, use software created and powered by Microgaming Systems, the world leader in Gaming Software. Microgaming is consistently voted 'Best of Online Gaming' by publications such as Gambling Online, Gaming Express and Casino Player magazines. Its leadership position enables them to continually break new ground with original games and state of the art technology. To find out more about Microgaming, please click here. The Gaming Club which offers a sportsbook alongside poker and casino gaming has been developed by LudoLogic, a UK based software house delivering fixed odds for online gaming support.
» To give you the best service and support.
Each of our brands has a dedicated customer service team, with a 24/7, 365 day phone and/or email support center. Many have local service operators to ensure that promotions and communications are right for different geographies, and we have invested very heavily over a number of years to develop systems and system partners to best meet customers' expectations of the best and most reliable processes. We have selected these purchase options based on their accessibility, ease-of-use and of course their security aspects. Global purchasing such as NETeller, PaySpark and Visa Cards, as well as country-specific purchase methods such as Moneybookers, 900Pay, and EcoCard amongst others, all form part of our solution to easy and safe ways to play and cash in your winnings.
» To give you the most secure and best protected experience.
Our Gibraltar license is one of only a small number of online gaming licenses issued by The Government of Gibraltar, and are highly sought after as the stringent due-diligence carried out guarantees the safest gaming environment available. The payout percentages of all our brands are independently reviewed on a regular basis by PricewaterhouseCoopers and the results of these are published monthly on each brands site. We are also proud to announce that seven of our flagship casinos: The Gaming Club, River Belle, Lucky Nugget, Jackpot City, Aces High, Showdown and Home, have been awarded the eCOGRA (e-commerce and Online Gaming Regulation and Assurance) Players' Seal of Approval. This is given in recognition of fair gameplay, prompt payment, player services, and responsible casino conduct.