Customer Safety and Security

All our brands are reviewed on a regular basis by PricewaterhouseCoopers, one of the top four accountancy firms in the world. Payout percentages are also reviewed, and with an average 97% payout ratio, players can expect better returns than that from a land-based casino.

Carmen Media Group is proud that seven of its flagship casinos have been awarded the e-COGRA Players' Seal of Approval. e-COGRA is an independent, non-profit organization based in the UK, and this accreditation is given in recognition a casino's compliance with e-COGRA's high standards. Specifically this means:

• Fair gameplay
  
  
• Prompt Payments
  
  
• Player services
  
  
• Responsible casino conduct
  
  
• Secure customer data

For full details of the assurance eCOGRA brings, visit their site at www.ecogra.com (eCommerce and online Gaming Regulation and Assurance).

We have also implemented advanced fraud management software called Risk Sentinel which protects our customers from online fraud.