Frequently Asked Questions
1. Who are the Carmen Media Group Ltd?
Carmen Media Group Limited is a company incorporated and based in Gibraltar. The Carmen Media Group is a global gaming and entertainment group formed in 2002 out of the Demmy Group of companies. Its wholly owned subsidiary, a company incorporated and based in Gibraltar owns and operates the casinos and multiplayer poker under a license issued by the Government of Gibraltar. Carmen Media Group is commitment to its customers is to consistently deliver a great entertaining gaming experience, supported by the most exciting promotions within the security of the fairest and highest regulated environment.
2. How many brands do we have?
We own a portfolio of entertainment brands,
consisting of online casinos as well as online multiplayer poker rooms.
Each brand has its own individual personality and environment, and
shares our commitment to provide the most entertaining,
rewarding and best supported gaming experience in the
world.
3. Who has licensed us?
We are licensed by the Government of Gibraltar. The Gibraltar
gambling license is only granted to companies that can show, and prove,
extensive experience in the field of gaming. The application process
involves in-depth due diligence investigations on both the company
and its directors. This license is highly sought-after, but has only
been granted to a handful of operators because of its strict measures
of compliance.
If you would like to find out more about the requirements, please visit www.gra.gi
4. Do any of our Online Casinos or Online Poker Rooms have any third party seals of approval?
eCOGRA (eCommerce and Online Gaming Regulation and
Assurance) is an independent organization based in the UK devoted
to improving and ensuring the integrity and security of online gambling.
Our flagship Casinos have been awarded the a Seal of Approval. This seal is evidence that our Online Casino
games have been proven to be fair and honest. It also shows we have
demonstrated to PricewaterhouseCoopers, one of the world's leading
audit firms, that our Players have been paid in a timely manner, our
Casinos have behaved responsibly, and Players' balances and game funds
are sufficiently covered by on-demand funds.
5. Is it legal for me to gamble online?
Play at any of our Online Casinos & Online Poker Rooms is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is greater. Minors are not allowed to play at any of our Online Casinos & Online Poker Rooms under any circumstances. All play by any ineligible person will be void, including any winnings accruing to that person. We reserve the right to request proof of age at any stage in order to enforce the prohibition of casino and poker play by minors. Play at any of our Online Casinos & Online Poker Room is available only to persons resident in jurisdictions where such participation is legal and not prohibited.
7. What about Safety and Security?
All our websites are authentic and
all transactions are secured by 128-bit SSL encryption. This has been
verified by the VeriSign Certificate deployed on each of our Online
Casinos and Online Poker Rooms.
128-bit SSL encryption is the data encryption technique used by leading
financial institutions and is designed specifically to make sure that
all your personal information and online transactions remain secure
and safe.
The applicability of local anti-money laundering legislation and guidelines that are published from time to time by the Financial Services Commission of Gibraltar (FSC) as well as adherence to the Financial Task Force (FTF) standards all ensure the protection of registered players and the general public.
For more information on Gibraltar and the Financial Services Commission please visit www.gibraltar.gov.gi and www.fsc.gi.
All our brands are reviewed on a regular basis by PricewaterhouseCoopers,
one of the top four accountancy firms in the world. Payout percentages
are also reviewed, and with an average 97% payout ratio, players can
expect better returns than that from a land-based casino.
We are proud that seven of its flagship casinos have
been awarded the Seal of Approval. eCOGRA is an independent,
non-profit organization based in the UK, and this accreditation is
given in recognition a casino's compliance with eCOGRA's high standards.
Specifically this means:
- Fair gameplay
- Prompt Payments
- Player services
- Responsible casino conduct
For full details of the assurance eCOGRA brings, visit their site
at www.ecogra.com
(eCommerce and Online Gaming Regulation and Assurance).
We have also implemented advanced fraud management software called Risk Sentinel which protects our customers from online fraud.
8. Are we committed to Responsible Gaming?
To ensure safe and manageable play, we fully embrace responsible gaming. The following verification products are used for each new account and ensure that age verification and identity checks take place:
www.verifyme.com and www.verid.com
We support Gamblers Anonymous and GamCare in their work in promoting an understanding of what constitutes a gambling problem, and what to do about it. For further information, you can visit their websites:
www.gamblersanonymous.org, www.gamcare.org.uk
9. Why should I play at your online casinos & poker rooms if there are so many others to choose from?
There are so many great reasons. To name but a few, we offer:
The best selection of the latest online games; the biggest promotions most often; prompt pay-outs, we make use of award-winning software; safe and secure playing environments, a strong commitment to responsible gaming, a world leading affiliate programme and dedicated customer service teams for each brand. In short, we consistently offer you the most entertaining and rewarding player experience.
10. How does Carmen Media contribute to the community at large?
Carmen Media is an active participant in the Gibraltar community and regularly supports both local and international charitable organizations such as the GBC Open Day Charitable Trust, The Cauldwell Trust, Gibraltar’s National Artist Gymnastics Team, Torch Run (Special Olympics), Eurohockey, and Cancer Research UK.