Frequently Asked Questions
1. Who is Carmen Media Group?
Carmen Media Group Limited is a company incorporated and based in Gibraltar. The Carmen Media Group is a global gaming and entertainment group. It was formed in 2002 out of the Demmy Group of companies and licensed from Gibraltar to operate casinos, sportsbooks and multiplayer poker in the online domain. Carmen Media Group’s commitment to its customers is to consistently deliver a great entertaining, gaming and betting experience, supported by the most exciting promotions within the security of the fairest and highest regulated environment.
2. How many brands does Carmen Media Group have?
The Carmen Media Group owns a portfolio of entertainment brands, consisting of 4 online casinos which form part of Belle Rock Entertainment as well as 1 online multiplayer poker room.
Each brand has its own individual personality and environment, and shares the Carmen Media Group commitment to provide the most entertaining, rewarding and best supported gaming and betting experience in the world.
3. Where does Belle Rock Entertainment fit into the Carmen
Media Group?
Carmen Media established the Belle Rock Entertainment Group in 2004. It is a super group of 4 leading online casinos and enables the company to offer players incentives and promotions across all the brands within the Belle Rock Entertainment stable.
4. Who has licensed Carmen Media Group?
Carmen Media Group is licensed by the Government of Gibraltar. The
Gibraltar gambling license is only granted to companies that can show,
and prove, extensive experience in the field of gaming. The application
process involves in-depth due diligence investigations on both the
company and its directors. This license is highly sought-after, but
has only been granted to a handful of operators because of its strict
measures of compliance.
If you would like to find out more about the requirements Carmen Media
Group had to meet, please visit
www.gibraltar.gov.gi
5. Do any of the Carmen Media Group Online Casinos or Online Poker Rooms have any third party seals of approval?
eCOGRA (eCommerce and Online Gaming Regulation and
Assurance) is an independent organization based in the UK devoted
to improving and ensuring the integrity and security of online gambling.
Belle Rock Entertainment flagship Casinos have been awarded the eCOGRA
Players Seal of Approval. This seal is evidence that our Online Casino
games have been proven to be fair and honest. It also shows we have
demonstrated to PricewaterhouseCoopers, one of the world's leading
audit firms, that our Players have been paid in a timely manner, our
Casinos have behaved responsibly, and Players' balances and game funds
are sufficiently covered by on-demand funds.
6. Is it legal for me to gamble online?
Play at any of Carmen Media Group's Online Casinos, Online Poker Rooms or Sportsbook is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is greater. Minors are not allowed to play at any of our Online Casinos, Online Poker Rooms, or Sportsbook under any circumstances. All play by any ineligible person will be void, including any winnings accruing to that person. We reserve the right to request proof of age at any stage in order to enforce the prohibition of casino and poker play by minors. Play at any of Carmen Media Group’s Online Casinos, Online Poker Rooms or Sportsbook is available only to persons resident in jurisdictions where such participation is legal and not prohibited.
7. Do you offer affiliate programs?
Belle Rock Entertainment's exclusive affiliate programme of choice is www.referback.com (Referback). With seven years experience in the affiliate marketing Industry, ReferBack is the world's leading online Affiliate Programme. Affiliates can choose from CPA or commission based payment schemes, with generous rate packages you would not find anywhere else. Referback supports its online affiliates by providing an assortment of marketing tools including; flyers, customized promotional emails, software for CDs, and banners that get results. With cheques paid like clockwork every month, Referback is a trusted partner for webmasters.
Referback offers you complete flexibility to market and make money from a variety of Online Casino and Live Poker Rooms, united under a powerhouse of gaming entertainment - Belle Rock Entertainment. Our Belle Rock Entertainment Casinos, Poker Rooms, and Sportsbook are all powered by Microgaming - the leaders in developing online gaming software.
8. What about Safety and Security?
All Carmen Media Group’s websites are authentic and all transactions are secured by 128-bit SSL encryption. This has been verified by the VeriSign Certificate deployed on each of our Online Casinos and Online Poker Rooms.
128-bit SSL encryption is the data encryption technique used by leading
financial institutions and is designed specifically to make sure that
all your personal information and online transactions remain secure
and safe.
The applicability of local anti-money laundering legislation and guidelines that are published from time to time by the Financial Services Commission of Gibraltar (FSC) as well as adherence to the Financial Task Force (FTF) standards all ensure the protection of registered players and the general public.
For more information on Gibraltar and the Financial Services Commission please visit www.gibraltar.gov.gi and www.fsc.gi.
All our brands are reviewed on a regular basis by PricewaterhouseCoopers,
one of the top four accountancy firms in the world. Payout percentages
are also reviewed, and with an average 97% payout ratio, players can
expect better returns than that from a land-based casino.
Carmen Media Group is proud that seven of its flagship casinos have
been awarded the eCOGRA Players' Seal of Approval. eCOGRA is an independent,
non-profit organization based in the UK, and this accreditation is
given in recognition a casino's compliance with eCOGRA's high standards.
Specifically this means:
- Fair gameplay
- Prompt Payments
- Player services
- Responsible casino conduct
For full details of the assurance eCOGRA brings, visit their site
at www.ecogra.com
(eCommerce and Online Gaming Regulation and Assurance).
We have also implemented advanced fraud management software called Risk Sentinel which protects our customers from online fraud.
9. Is Carmen Media Group committed to Responsible Gaming?
To ensure safe and manageable play, we fully embrace responsible gaming. The following verification products are used for each new account and ensure that age verification and identity checks take place:
www.verifyme.com and www.verid.com
We support Gamblers Anonymous, GamCare, and Interactive Gaming Council (IGC) in their work in promoting an understanding of what constitutes a gambling problem, and what to do about it. For further information, you can visit their websites:
www.gamblersanonymous.org, www.gamcare.org.uk, www.igcouncil.org
10. Why should I play at Carmen Media Group’s online casinos & poker room if there are so many others to choose from?
There are so many great reasons. To name but a few, we offer:
The best selection of the latest online games; the biggest promotions most often; prompt pay-outs, we make use of award-winning software; safe and secure playing environments, a strong commitment to responsible gaming, a world leading affiliate programme and dedicated customer service teams for each brand. In short, we consistently offer you the most entertaining and rewarding player experience.
11. How does Carmen Media contribute to the community at large?
Carmen Media is an active participant in the Gibraltar community and regularly supports both local and international charitable organizations such as the GBC Open Day Charitable Trust, The Cauldwell Trust, Gibraltar’s National Artist Gymnastics Team, Torch Run (Special Olympics), Eurohockey, and Cancer Research UK.